Do I need an account to place an order?

No, you do not need an account to place an order. You can checkout as a guest. However, creating an account can offer benefits such as faster checkouts and order tracking.

Is there a minimum order requirement?

No, we do not have a minimum order requirement. You can order any quantity that suits your needs.

What can I do if I can't place an order?

If you're having trouble placing an order, please try the following steps for the best experience:

1. Use Google Chrome as your web browser.
2. Clear your browser’s cookies. (You can usually find this option in the settings under privacy or security).
3. Refresh the page and attempt to place your order again.

If you are still unable to place an order after trying these steps, please reach out to us via live chat or fill out our Contact Us form. Our team will get back to you within 24 hours.

How can I know if my order was placed successfully?

You can confirm whether your order was placed successfully by looking out for a confirmation email that we will send shortly after your purchase.

This email will include all the details of your order, including your billing and delivery addresses, as well as a list of the items you ordered.

Additionally, you will receive a confirmation SMS to the phone number you provided during checkout.

If you do not receive either of these confirmations within a few minutes, kindly check your spam or junk folder.

If you still do not receive any confirmation, please reach out to us via live chat or fill out our Contact Us form. Our team will get back to you within 24 hours.

I placed an order online, but I haven't received a confirmation email. What should I do?

We're sorry to hear that you haven't received your confirmation email! Here are a few things to check:

1. Spam/Junk Folder: Sometimes, our emails can end up in your spam or junk folder. Please check those folders to see if your confirmation email is there.
2. Email Address Accuracy: Double-check that the email address associated with your account is correct. A typo could prevent you from receiving the email.
3. Busy Periods: During peak times, there may be a slight delay in receiving your confirmation email, but it should typically arrive within a few minutes.

If you still haven't received it after checking these items, please log into your account to verify your order status or contact our customer service team at {{gcsPhoneNumber}} for direct support.

Why was my account charged without receiving an order confirmation?

If you placed an order but did not get an email confirmation and your money got deducted, please wait for some time as email confirmations can sometimes take time in peak periods. If you still didn't receive it, please fill out the Contact Us form, and we will get back to you within 24 hours and will update you about your order status. If your order was not processed, we will refund your money back to your original payment card.

I haven't received my free item. What should I do?

To receive your free item, please ensure that you have selected it during your order process. If you do not select your free item, it will not be included in your order.

If you did select it but have not received it, please reach out to us via live chat or fill out our Contact Us form. Our team will get back to you within 24 hours.

Is it possible to add items to my order after it has been confirmed?

Unfortunately, you cannot add items to your order once it has been placed and confirmed. However, you are welcome to place a new order at any time for additional items.

How do I cancel my order?

To cancel your order, please connect with the customer service team through the live chat or call us at {{gcsPhoneNumber}}

Please note the following:

• Orders can be cancelled within 1 hour of placing it.
• If you pay by credit card or debit card, the amount will be refunded directly to your account.
• Reflection on the amount to your account is dependent on your bank's processing procedures.
• We can't accept cancellations once the order has been processed. It can then only be cancelled through our returns & refunds process. Please Click here to view the Returns & Refunds page.

Can I view my order history?

You can view your orders at any time using our website or app. Simply follow the steps below:

1. Log in to our website and click on 'My Account' at the top of the page.
2. Click on 'Orders’ to view your order history.

What should I do if there’s an issue with my order (missing item, wrong item, or damaged item)?

We apologize for any inconvenience you may have experienced with your order.

If you encounter any issues such as missing items including bundles or kits, wrong items, or damaged items, you can easily file a complaint about your order using our website's chatbot. Here’s how to do it:

1. Click on the chatbot icon available on the website, located at the bottom right corner of the page.
2. Select the option related to your complaint, if it's a damaged or defective item or a missing item.
3. Choose the order number and describe the issue to help us assist you effectively.

If you need further assistance, the chatbot can direct you to a live agent who will be happy to help you resolve your complaint. The chatbot is available 24/7 to ensure you get the support you need.

I received an item in the wrong size or color. What should I do?

We apologize for any inconvenience you may have experienced with your order.

If you receive an item in the wrong size or color, you can easily file a complaint about your order using our website's chatbot. Here’s how to do it:

1. Click on the chatbot icon available on the website, located at the bottom right corner of the page.
2. Select the option related to your complaint.
3. Choose the order number and describe the issue to help us assist you effectively.

If you need further assistance, the chatbot can direct you to a live agent who will be happy to help you resolve your complaint. The chatbot is available 24/7 to ensure you get the support you need.

Why has my order been cancelled?

Your order may be cancelled for several reasons, including:

1. High Demand for Goods: If an item is in high demand, you will receive an email confirming the cancellation and outlining the next steps.
2. Customer Request: If you initiated a cancellation, you will receive a confirmation email once it has been processed.
3. Delivery Issues: If we are unable to deliver your order to the specified address, it may be cancelled.
4. Payment Issues: If your payment was unsuccessful, the order may be cancelled.
5. Uncollected Orders: If you do not collect your order from the selected store within 7 days, it will be cancelled.

Please note that any payments made will be refunded to the original payment method.

If you need further assistance, please reach out to us at {{gcsPhoneNumber}}. We're here to help!