What payment methods do you accept?

We offer a variety of payment methods, which may vary based on your country. Here are all the options available:

1. Credit/Debit Cards: We accept payments via local and international credit and debit cards, including Visa and Mastercard.
2. Apple Pay: You can conveniently and securely make purchases using Apple Pay on your iPhone, iPad, Apple Watch, or Mac.
3. Buy Now, Pay Later: Enjoy the flexibility of shopping now and paying later with our various payment solutions, including Tabby, Tamara & Postpay and more.
4. Cash on Delivery: We also provide a cash on delivery option for your convenience.

For more details regarding payment methods, please check the Delivery Information page.

How can I pay using Aura or eGift cards?

Aura:

You can use your Aura points to pay either fully or partially for products purchased both in-store and online. If you choose to make a partial payment with your points, please note that you will only earn new points on the amount you pay with cash or a card. For more information you can check our Aura page.

eGift Cards:

You can use your eGift card to pay for your online orders or for purchases made in-store. You simply can link your eGift card to your account for quick and easy shopping. For more information you can check our eGift page.

Can I change my payment information?

Once an order has been placed, we are unable to change your payment information.

Can the payment method be changed after placing an order?

Unfortunately, once an order is placed, the payment method cannot be changed.

Do you charge extra for cash on delivery payment method?

Yes, you may be charged for choosing the cash on delivery payment method. The additional charge may vary based on your country. For more details, please visit our Delivery Information page.

Is it possible to pay in installments?

Paying in installments is available in specific markets. We provide a Buy Now Pay Later option, which allows you to divide your purchase into interest-free installments. Please check the Buy Now Pay Later Page for more details.

How can I apply a promotional code to my order?

To apply a promotional code to your order, simply navigate to the cart page. Look for the “Promo Code” section and enter your code there. If multiple promo codes are available, the one with the highest discount for you will be automatically applied. Enjoy your savings!

Why is my discount voucher code not working online?

There are several reasons why a promotion code might not work:

1. The code may be out of date.
2. It could be applied to products that are not eligible for the discount.
3. The set order limit may not have been reached.

Please remember that once you’ve applied the voucher code, it cannot be used again, so only apply it when you are ready to place an order.

If you're still experiencing issues, please contact us using our Contact Us form, and we'll be happy to assist you in redeeming your discount online.

Does the website offer the same promotions as stores?

Our website and stores may have exclusive or different offers. While we strive to provide consistent promotions across all platforms, there are times when specific deals or discounts might be available only online or only in-store.

To stay informed about all current promotions, we encourage you to subscribe to our newsletter or follow us on social media for updates on new deals and exclusive offers.

After placing my order, when is payment taken from my account?

Payment will be processed and charged to your account as soon as your order is confirmed. This applies to both credit and debit card transactions. Rest assured; you will receive confirmation of your order shortly after the payment is made.

I'm experiencing payment issues, such as extra charges, failed payments, promotions, or refunds not received. What should I do?

If you are experiencing any payment issues, please connect with us through our live chat or fill out the Contact Us form on our website. We aim to respond to all inquiries within 24 hours. We are always happy to assist you.

Do you charge extra for specific delivery methods?

Yes, you may be charged extra for certain delivery methods. For more details, visit our Delivery Information Page.

Do you have a loyalty program?

Yes, you may be charged extra for certain delivery methods. For more details, please visit our Delivery Information page.

Do you offer gift cards?

Yes, we offer Aura, our exciting loyalty program! It's straightforward and user-friendly. Earn points with every purchase, whether in-store or online, based on your spending. You can then redeem those points for discounts on future purchases or enjoy a variety of unique experiences and treats!

If you wish to subscribe or explore more details, you can visit our Aura page