Can I track my order online?

Absolutely! Once your order is packed, we’ll send you a tracking link via email. You can use this link to track your order at any time.

Where is my order?

You can easily track your order by following these simple steps:

1. Log in to our website or app using the 'Sign In / Register' button.
2. If you’re already signed in, click on 'My Account.'
3. Select 'Orders' to view your order status and details.

You can also track your order using the tracking link sent to your email when you placed your order. If you ordered as a guest, just check your confirmation email for those details.

If you need more help, our customer service team is here for you! Just reach out to us via live chat or call us at {{gcsPhoneNumber}}.

What should I do if I haven't received my order?

If your order hasn’t arrived yet, we recommend checking our delivery information page for estimated delivery times.

If your order is still missing after that timeframe, please contact our customer service team at {{gcsPhoneNumber}}. Having your order number handy will make it easier for us to help you.

Rest assured, we’ll investigate the issue and do our best to get it sorted out for you quickly.

Why does the system say my order was delivered, but I didn’t receive it?

If your order status shows as “delivered” but you haven’t received it, here are some steps you can take:

1. Delivery Confirmation: Review your tracking information for any details about the delivery, such as the time it was marked as delivered.
2. Contact Our Customer Service: If you still cannot find your order, please contact our customer service team through our live chat or at {{gcsPhoneNumber}}. Having your order number handy will make it easier for us to help you.

We’ll look into the issue to get everything resolved for you as quickly as possible.

How do I report a missing delivery?

If you need to report a missing delivery, we recommend checking our delivery information page for estimated delivery times.

If your order is still missing after that timeframe, please contact our customer service team at {{gcsPhoneNumber}}. Having your order number handy will make it easier for us to help you.

Rest assured, we’ll investigate the issue and do our best to get it sorted out for you quickly.

My order has arrived, but I was not at my address. What should I do?

If your order arrived while you were away, don’t worry! Here is what you can do:

1. Check with the Courier: Get in touch with the courier using your order number to find out where your package is located.
2. Reschedule Delivery: Many courier services allow you to reschedule the delivery or hold your package at a nearby location for easy pickup.
3. Need More Help? If you still can’t locate your package, please reach out to our customer service team at {{gcsPhoneNumber}}. We’re here to help you!

We’re committed to ensuring you receive your order quickly.

How long will it take for my order to be delivered?

You’ll receive an order confirmation email with the expected delivery time.

For more details, check out our delivery information page. If your order doesn’t arrive within the expected timeframe, please reach out to our customer service team at {{gcsPhoneNumber}}. We're here to assist you.

Thank you for your patience!

Why is my delivery delayed?

Your delivery might be delayed for a few reasons:

• High Demand: During busy seasons or promotions, we may experience a surge in orders.
• Weather Conditions: Severe weather can affect transportation and cause delays.
• Incorrect Address: An incorrect or incomplete address can lead to setbacks.

If your order is taking longer than expected, please don't hesitate to contact our customer service team at {{gcsPhoneNumber}}. We’re here to help, and we appreciate your understanding and patience!

When will my order be available in store for collection?

After your payment is successfully processed, you will receive a confirmation email and SMS with your order number. Please wait for a follow-up email or SMS notifying you when your order is ready for collection.